****Internal Opening**** Hospice Clinical Manager / Director of Clinical Services

Hospice Clinical Manager / Director of Clinical Services

JOB SUMMARY:

The Director of Clinical Services/Clinical Manager is a Registered Nurse (RN) who has graduated from an accredited school of nursing and is currently licensed to practice in the state(s) where currently practicing. The Director of Clinical Services/Clinical Manager may also be a licensed physician, physical therapist, speech language pathologist, occupational therapist, audiologist or social worker. She/he supervises home health services to homebound patients in their place of residence in accordance with attending physician orders and plans of care and strives to provide the highest quality of care. If a RN, skilled nursing and other therapeutic services are under the supervision and direction of the Director of Clinical Services/Clinical Manager. If a RN, the Director of Clinical Services/Clinical Manager is available at all times during operating hours (or appoints a similarly qualified alternate) and participates in all activities relevant to professional services furnished, including the development of qualifications and assignment of personnel. Acts as an advocate for the Hospital and Home Care programs and adhere’s to the hospital Mission, Vision, Values and Motto of “The Patient is First in All We Do.”

QUALIFICATIONS:

1.    Is a registered nurse with an active Utah license.

2.    Three to five years of experience in health care/home care, preferred.

3.    Two years’ experience in a supervisory position, preferred.

4.    Knowledge and ability to apply community health principles and practices.

5.    Knowledge of Agency policies and procedures.

6.    Ability to supervise, guide and develop skills and performance of service personnel.

7.    Ability to exercise independent judgment.

8.    Ability to work with individuals.

9.    Ability to enlist cooperation of many people in furthering a program.

10.    Ability to assist in evaluating personnel per Agency policy.

11.    Monitors probationary period for new employees.

12.    Ability to deal effectively with high levels of stress.

RESPONSIBILITIES:

1.    Participates in developing standards which ensure safe and therapeutically effective service to patients and families. Has joint responsibility with the Administrator for seeing that standards are met.

2.    Participates in developing objectives for Agency.

3.    Is responsible for seeing that objectives are implemented.

4.    Consults with the Administrator to determine a staffing pattern which will accomplish stated objectives and promote maximum level of utilization of health personnel.

5.    Is responsible for recruiting, hiring, evaluating and terminating service personnel.

6.    Participates in planning for the orientation of new employees. Conducts selected orientation classes.

7.    Plans and arranges for consultation needs of staff; prepares and maintains current policies and procedures which meet Medicare, Medicaid, accrediting bodies, state, etc. laws and implements such; revises concurrently.

8.    Displays a willingness to support the policies and procedures and uses appropriate channels for change of such policies; establishes criteria and procedures for selection, promotion and termination of employment of service personnel.

9.    Participates in establishing the functions and qualifications for each service position, and coordinates patient care and referrals.•    Assures ongoing assessment of patient/family needs and implementation of interdisciplinary team plan of care.•    Assures physician approval of plans for continuity of care.•    Provides individual or group support concerning job related stress or issues.

10.    Organizes the Agency to delineate and delegate authority, functional responsibility, lines of relationship and communication to provide safe and therapeutically effective service.

11.    Participates in coordinating Agency’s services with services of other community agencies.

12.    Participates in studies and research and other administrative functions as assigned.

13.    Serves as a role model for all colleagues by setting an example of high standards in dress, conduct, cooperation and job performance.

14.    Observes confidentiality and safeguards all patient related information.

15.    Accepts responsibility for regular attendance and punctuality and fulfills job requirements without regard to time involved.

16.    Serves as a resource person to employees.

17.    Develops a cooperative relationship and communicates effectively and professionally with the physicians.

18.    Investigates and reports any problem relating to patient care or conditions which might harm the patient and/or employee well-being.

19.    Immediately reports any accident, incident, lost articles or unusual occurrence to the Administrator.

20.    Attends pertinent continuing education programs other than routine in-services and shares information with staff.

21.    Works with Administrator in identifying budgetary requirements and determining appropriate use of allocations.

22.    Monitors equipment for appropriate use and take steps to keep misuse to a minimum.23.    Oversees Agency’s ongoing Quality Assessment and Performance Improvement (QAPI) program.

24.    Responsible for overseeing development of indicators with appropriate data collection, aggregation and analysis, taking action and reporting results according to Agency’s QAPI plan.

25.    Provides 24 hour/day, seven (7) days/week on-call coverage.

26.    Plans and supervises the Agency.

27.    Assures that patients’ plans of care are developed, implemented and updated.

28.    Conducts patient case conferences, in-services, staff meetings and maintains documentation; participates in community education projects.

29.    Ensures that all necessary supplies and equipment are available. 

Job Description - Director of Clinical Services/Clinical Manager…continued

30.    Is normally available at all times during and after operating hours; may designate a qualified temporary replacement if he/she will not be available.

31.    Ensures compliance with federal, state, accrediting bodies, local and Agency policies in all patient care aspects of the Agency.

32.    Serves as the Hospice QAPI/CQI Coordinator and attends quarterly CQI meetings.

33.    Organizes/prepares PAC meeting Hospice requirements and quality assurance assignments.

34.    Maintains RN license and perf

35.    Makes patient and personnel assignments.

36.    Addresses and corrects all patient concerns.

WORKING ENVIRONMENT:

Works indoors in the home health office and patient homes and travels to/from patient homes.

JOB RELATIONSHIPS:

1.    Supervised by:  Home Care Administrator / Hospital Administrator / Governing Body

2.    Workers Supervised:  Entire home health patient care staff

RISK EXPOSURE:

Moderate risk

PHYSICAL DEMANDS / REQUIREMENTS:

While performing the duties of this position, the employee is required to carry, climb, hear/listen, lift, reach and manipulate objects, tools, or equipment, push/pull, see, speak, squat/kneel, stand and walk.  Position requires moving materials weighing 10-20 pounds continually, and 25-50 pounds on an occasional basis.  Manual dexterity and coordination are required over 80% of the work period.  Work involves the potential for exposure to infection and patient’s pets.  This position requires mobility in and out of patient’s homes.  The employee is occasionally exposed to outside weather conditions.  The noise level in the work environment is usually moderate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed above are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.